Frequently Asked Questions

Pascal Press is one of Australia’s leading publishers of educational resources. Across our range of trusted brands, we publish textbooks, activity books, workbooks, study guides and picture books to support students from Kindergarten/Prep/Foundation to Year 12.

You can explore our full range by Brand, Year Level or Subject to find the right resource for your needs.

If you have any questions or need help choosing the right product, please contact our team at contact@pascalpress.com.au.

Yes, the majority of our titles are aligned with the latest Australian Curriculum. Workbooks that meet these standards feature the official Australian Curriculum (AC) logo on the cover for easy identification.

Curriculum guidelines are occasionally updated, so if you're unsure whether a specific product is current, please don’t hesitate to contact our customer service team at contact@pascalpress.com.au for assistance.

Yes, we offer a range of downloadable catalogues, including our Excel NAPLAN Fact Sheet, Excel Quick Guide, and Targeting Textbook Catalogues for primary resources.

Click here to view and download our latest catalogues.

If you need help finding the right catalogue or have any questions, please contact us at contact@pascalpress.com.au.

Yes. Sample pages are available on all of our product pages to help you preview the content before purchasing. In addition, members can access extended samples of selected titles through our Free-to-Download Resources page.

If you have trouble accessing samples or need assistance finding a particular title, please contact our team at contact@pascalpress.com.au.

You can find our workbooks at a wide range of educational and book retailers across Australia. Use our Store Locator to find a stockist near you.

If you're interested in becoming a distributor, please contact your local trade sales representative here, or reach out to us at contact@pascalpress.com.au and we’ll direct your enquiry to the appropriate team.

Yes, we publish Teaching Guides and Resources to support our student workbooks across several brands, including Targeting, Reading Freedom, Connections and Blake’s Guides.

Teachers with a Pascal Press membership can access Free-to-Download Teacher Resources by logging into their account and navigating to the Teacher Resources section under Account Details.

For an even wider range of teaching materials, visit our sister site Blake Education, a dedicated publisher of primary and secondary classroom resources, written by teachers for teachers.

If you need help locating a specific resource, contact us at contact@pascalpress.com.au.

Free-to-Download resources are available exclusively to Pascal Press members. Once logged in, you can access them from the left-hand menu on your Account Details page.

Alternatively, you can click here to go directly to the Free-to-Download Resources page.

Resources available include:

• NAPLAN*-style practice tests
• Primary resources
• Secondary resources
• Year 11 & 12 / HSC support
• Teacher resources

If you need assistance accessing these downloads, please contact our team at contact@pascalpress.com.au.

*This is not an officially endorsed publication of the NAPLAN program and is produced independently of Australian governments.

We do not offer digital copies of our workbooks for personal use, as we specialise in printed hardcopy versions.

However, our sister company, Blake Education, provides digital PDF versions of some of our workbooks. You can explore their offerings at blake.com.au.

We hope you find these resources helpful. For further questions, please contact us at contact@pascalpress.com.au.

Thank you for bringing this to our attention. Please email the details to contact@pascalpress.com.au.

Your feedback will be forwarded to our editorial and publishing team for review. We will update you once the issue has been assessed.

Thank you for helping us improve our resources.

Under the Australian Copyright Act 1968, educational institutions may reproduce or communicate one chapter or 10% of a publication, whichever is greater, for educational purposes, provided the institution holds a current licence with Copyright Agency Limited (CAL).

To learn more about CAL licensing and our Terms and Conditions, click here.

If you're unsure about permitted use or need clarification, please contact us at contact@pascalpress.com.au.

No. Except where permitted under the Australian Copyright Act 1968—such as fair dealing for the purposes of study, research, criticism or review—no part of any Pascal Press publication may be reproduced, stored, shared or transmitted in any form without prior written permission.

For permission requests or further information, please contact us at contact@pascalpress.com.au.

To place an order online:

1. Select the product you wish to purchase.
2. Click Add to Cart.
3. When you're ready, click on the Cart icon (top right corner).
4. Enter a Coupon Code if you have one.
5. Click Checkout and follow the prompts to complete your order.

After placing your order, you’ll receive a confirmation email with your order details. If you don’t receive it, please check your junk or spam folder.

Still can’t find it or need help with your order? Contact us at contact@pascalpress.com.au.

You can enter your Coupon Code on the Cart page before proceeding to checkout. Simply click the cart icon in the top right-hand corner of the website, enter your code in the designated field, and click Apply.

Please note:

• Only one Coupon Code can be used per transaction.
• Make sure to check the terms and conditions of the offer before use.

If you forgot to apply your code or need further assistance, please contact us at contact@pascalpress.com.au.

If your coupon code isn’t working, please check the following:

• The code has been entered correctly (coupon codes are case-sensitive).
• The coupon is active and has not expired (check the terms and conditions for expiry dates).
• The items in your cart match the conditions of the offer—some codes apply only to specific brands or products.

Still having trouble? Contact us at contact@pascalpress.com.au and we’ll be happy to help.

If a product is out of stock, you can request a notification by following these steps:

1. Click on the product you’re interested in.
2. A pop-up will appear indicating it’s currently unavailable.
3. Enter your email address in the notification box.
4. You’ll receive an email from us as soon as the product is back in stock.

If you have any questions in the meantime, feel free to contact our team at contact@pascalpress.com.au.

Once an order has been placed, you cannot make changes directly through your account.

If you need to update your delivery address or modify your order, please contact our Customer Service team as soon as possible at contact@pascalpress.com.au.

Please note: Changes or cancellations requested after the order has shipped may incur additional delivery charges for returned items.

We do not offer price matching or partial refunds for products purchased outside the specified sale period as outlined in the sale’s terms and conditions.

If you have questions about a current promotion, please contact us at contact@pascalpress.com.au.

To create and manage a Wishlist:

1. Click on the product you want to add.
2. Select the Wishlist button located next to the Add to Cart button.
3. Choose to create a new Wishlist and follow the prompts, or select an existing Wishlist you’ve already created.

If you need assistance with the Wishlist feature, please contact us at contact@pascalpress.com.au.

We offer the following payment methods:

• Credit Card: We accept Mastercard, Visa and American Express.
• PayPal: Secure and fast checkout using your PayPal account. You will be prompted to log in during checkout. Please review PayPal’s terms and conditions as PayPal is independent of Pascal Press membership.
• Zip Pay: Buy now, pay later option. You must have a Zip Pay account and log in during checkout. Please review Zip Pay’s terms and conditions as Zip Pay is independent of Pascal Press membership. Learn more about Zip Pay

If you need help with payments, please contact us at contact@pascalpress.com.au.

If you notice a “pre-authorisation” pending for your PayPal Pay-in-4 transaction, this is normal and usually clears within 72 hours. If the order was cancelled or did not go through, the funds will be refunded to your account.

For more information, you can visit PayPal’s help page: PayPal Pay-in-4 Pending Authorization

If you continue to experience issues or do not see your order in our system, please contact our Customer Service team at contact@pascalpress.com.au.

Please provide your purchase details and email address so we can assist you promptly.

Thank you for your patience.

Standard shipping within Australia is $7.95 for orders of physical books.

We do ship internationally; however, some products may have shipping restrictions or cannot be sent overseas. International shipping costs vary based on destination and package weight.

To order internationally, please complete your purchase as usual, including your delivery details and destination country. A Customer Service Representative will then contact you with a shipping quote.

For more information on shipping costs, click here.

If you have any questions, please contact us at contact@pascalpress.com.au.

Once your order has been shipped, you will receive a confirmation email containing your order details, delivery address, and a tracking number with instructions on how to track your shipment.

Please allow up to 24 hours after dispatch for the tracking information to become active.

If you have not received a tracking number or need assistance, please contact us at contact@pascalpress.com.au.

3–5 business days: Sydney, Brisbane, Melbourne, and NSW regional areas

4–5 business days: Regional Victoria, Queensland, and South Australia

5 business days: Perth (please allow an additional 2–3 days for regional Western Australia)

Please note that these delivery times are approximate. Pascal Press is committed to dispatching your order as quickly as possible.

If you have questions about your delivery, please contact us at contact@pascalpress.com.au.

If your order has not arrived within the expected delivery timeframe, please contact our Customer Service team at contact@pascalpress.com.au.

Please include your order number and any relevant details so we can assist you promptly.

If you haven’t received a confirmation email after placing your order, please check your spam or junk folder first.

If it’s not there, contact our Customer Service team at contact@pascalpress.com.au with your order details, and we’ll assist you promptly.

Please choose your products carefully, as we do not offer refunds or exchanges for change of mind or incorrect selection.

We will provide a replacement or refund if your order is lost or damaged during transit, faulty, or significantly different from the product shown on our website.

For full details, please review our Terms of Sale. To discuss a refund or exchange, contact our Customer Service team at contact@pascalpress.com.au.

We do not accept returns or offer refunds for change of mind or if you no longer want the product.

Please choose carefully before completing your purchase.

If your order arrives damaged, faulty, or significantly different from what was advertised, please contact us at contact@pascalpress.com.au to discuss your options.

To request an order cancellation, please contact our Customer Service team at contact@pascalpress.com.au as soon as possible.

Please note, as we process and ship orders quickly, cancellations may not be possible if your order has already progressed to the next stage.

If cancellation isn’t immediately possible, we will liaise with our warehouse on your behalf and keep you informed.

Thank you for your understanding and patience.

Pascal Press membership is completely free!

Simply click here to create your account and start enjoying member benefits today.

If you need any help with registration, please contact us at contact@pascalpress.com.au.

When you create an account, you automatically become a Pascal Press member and enjoy these benefits:

• Access to free-to-download resources
• Exclusive sales alerts and special offers via email
• Faster checkout with saved details
• Easy access to your order history

If you have any questions about membership, please contact us at contact@pascalpress.com.au.

To update your account details, please sign in to your account and navigate to your Account Details page. From there, you can edit your personal information.

If you need assistance, please contact us at contact@pascalpress.com.au.

If you’ve forgotten your password, go to the Sign In page and click Forgot Your Password? then follow the prompts to reset it.

To change your current password while signed in:

1. Sign in to your account.
2. Go to Account Details.
3. Under Personal Information, click Edit Details.
4. Enter your current password.
5. Enter your new password.
6. Click Save Details.

If you need assistance with resetting your password, please contact us at contact@pascalpress.com.au.

If you’re having trouble resetting your password, please contact us at contact@pascalpress.com.au for assistance.

We can issue a temporary password to help you regain access. For security, we recommend changing this temporary password as soon as you log in.

If you continue to experience issues, please let us know so we can assist further.

You may be unable to log in for several reasons:

• You have an account but have not set a password.
• The password entered is incorrect.
• The account does not exist or the login details are incorrect.

If you continue to experience issues, please contact us at contact@pascalpress.com.au for assistance.

Web browsers like Google Chrome store temporary data called cache and cookies to help websites load faster. Sometimes, this data can cause loading or formatting issues.

Clearing your browser’s cache and cookies often resolves these problems. Click here for instructions on how to clear your cache.

If the issue persists, please contact us at contact@pascalpress.com.au for further assistance.

Sometimes our emails may be redirected to your spam or junk folder, so please check there first.

If you haven’t received the welcome coupon email, you can still use the code WELCOME10 at checkout to receive 10% off your total order.

Welcome to the Pascal Press community! We hope you enjoy your new resources.

If you need further assistance, please contact us at contact@pascalpress.com.au.

The CART10 discount code applies only to full-priced items. It does not apply to book packs or items already discounted.

If you need further help, please contact us at contact@pascalpress.com.au.

We send occasional promotional emails to our members to keep them informed about current sales, new product releases, and educational resources relevant to their interests.

If you have any questions about our emails or wish to manage your preferences, please contact us at contact@pascalpress.com.au.

All Pascal Press members automatically receive promotional emails.

If you’d like to receive these emails, simply create a free member account by clicking here.

For any questions about our email subscriptions, please contact us at contact@pascalpress.com.au.

To unsubscribe, simply click the unsubscribe link at the bottom of any promotional email you receive from us.

Please allow up to 24 hours for your subscription preferences to update.

If you need assistance, feel free to contact us at contact@pascalpress.com.au.

We’re excited to support teachers and schools! For all school enquiries, please visit our Schools page and submit the form at the bottom of the page.

Alternatively, you can contact one of our education specialists by phone at 02 9198 1747 or email us directly at education@pascalpress.com.au.

If you have any difficulty reaching our team, please feel free to contact us at contact@pascalpress.com.au.

We’re excited to partner with you so you can start stocking Australia’s favourite workbooks!

To get in touch with our trade team, please visit our Trade Enquiries page and submit the form at the bottom. Alternatively, you can contact one of our local trade representatives listed on the page.

If you experience any difficulties reaching our team, please email us at contact@pascalpress.com.au.

Thank you for your interest in working with Pascal Press. Please direct your enquiry and any relevant materials to contact@pascalpress.com.au.

Submissions will be reviewed by our publishing team to determine alignment with our brands. While not all enquiries will result in further contact, all submissions are carefully considered.

Thank you again for reaching out.